Customer Support is available 24/7/365 to our customers.

Connect with our Support Center Technicians via:

Support Center

Arrendale Support Center Professionals

  • 100% US Support Center Technicians, No off shore call center, Highly trained with average 8 years experience

  • CRM (Customer Relationship Management) Ticket system to log every call

  • Automatic emails of ticket status at beginning, progress & closure

  • 24 by 7 by 365  technicians with extended hours and prompt service by On Call for other times

  • Proprietary server monitoring products for all customers proactively detects hardware, software or interface issues which are corrected, most commonly before even noticed by customer

  • 99.9% uptime

Document Your Way

Specialized Teams

HL7 (Health Level 7) interface team

  • Expertise with all major host and ancillary systems:  EHRs, HIS, PACS, RIS and PAS

  • Flexibility to match your existing HL7 protocol to our system

  • Saves time and effort during new implementations

  • When HL7 is not utilized, automated flat file spreadsheet offered for patient data import

  • Test systems available when changing other facility software systems

Implementation Team

  • GANTT charts provided itemizing each task, step by step

  • Weekly conference calls scheduled and lead by our team

  • Minimal disruption to daily activities in HIM and IT departments as techs configure your new system and import existing data

Training Team

  • Software training provided via desktop streaming, toll free telephone, software ‘Help’ button and training videos

  • Hands on classroom training available at customer site or Arrendale corporate office

  • Training included for new installs, onsite or remote

  • Refresher training included for new hires

Networking and Cloud Team

  • Provides connectivity to software applications via web services or VPN

  • Takes over connectivity for remote users such as transcriptionists and editors

  • Saves time for facility IT departments since we supply remote user connectivity

EHR Logos

Transcription solutions created especially for the healthcare industry.

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