Customer Support is Ready 24/7/365

Connect with our Support Center Technicians via:

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  • 100% US Support Techs

  • Well-trained and Certified

  • Help Available 24/7

  • Extended Hours for Worldwide Customers

  • Impressive Uptime

  • Minimal Upgrade Downtime

  • Ticket System Logs Every Call

  • Email Updates on Tickets

  • Proactive Server Monitoring

  • Prevents Hardware and Software Failures

  • Triple Redundancy

  • Internal and External Locations

Specialized Teams

Implementation Team

  • Project management leadership

  • Step-by-step GANTT chart specifies dates and resources

  • Arrendale hosted periodic conference calls

  • Thorough testing before Go-Live

Training Team

  • Multi-media approach: desktop streaming, training videos, software ‘Help’ buttons and toll-free support line

  • Initial training: remote or onsite – customer choice

  • One-on-one training for front-end speech to maximize provider efficiency and shortcuts

Interface Team: HL7 and FHIR

  • Expertise with all major host and ancillary systems: EHRs, PACS, RIS, PAS

  • VNA, Vendor Neutral Architecture: our messages match your EHRs format

  • Repointing existing interfaces to save time and dollars

  • Proficiency with custom, point-to-point and spreadsheet uploads

We Support

Cloud Dictation

Providers

Managers

Therapists

Scribes

Ready to Help

Our Techs: At Your Service

Call 800.344.1323 Option 1