Customer Support is available 24/7/365 to our customers.

Connect with our Support Center Technicians via:

Support Center

Arrendale Support Center Professionals

  • 100% US Support Center Technicians, No off shore call center, Highly trained with average 8 years experience
  • CRM (Customer Relationship Management) Ticket system to log every call
  • Automatic emails of ticket status at beginning, progress & closure
  • 24 by 7 by 365  technicians with extended hours and prompt service by On Call for other times
  • Proprietary server monitoring products for all customers proactively detects hardware, software or interface issues which are corrected, most commonly before even noticed by customer
  • 99.9% uptime

Document Your Way

Document Your Way

Specialized Teams

HL7 (Health Level 7) interface team

  • Expertise with all major host and ancillary systems:  EHRs, HIS, PACS, RIS and PAS
  • Flexibility to match your existing HL7 protocol to our system
  • Saves time and effort during new implementations
  • When HL7 is not utilized, automated flat file spreadsheet offered for patient data import
  • Test systems available when changing other facility software systems

Implementation Team

  • GANTT charts provided itemizing each task, step by step
  • Weekly telephone conference calls scheduled and lead by our team
  • Minimal disruption to daily activities in HIM and IT departments as techs configure your new system and import existing data

Training Team

  • Software training provided via desktop streaming, toll free telephone, software ‘Help’ button and training videos
  • Hands on classroom training available at customer site or Arrendale corporate office
  • Training included for new installs, onsite or remote
  • Refresher training included for new hires

Networking and Cloud Team

  • Provides connectivity to software applications via web services or VPN
  • Takes over connectivity for remote users such as transcriptionists and editors
  • Saves time for facility IT departments since we supply remote user connectivity
EHR Logos

Transcription solutions created especially for the healthcare industry.

TA+ Platform cloud hosting with zero startup expenses.